Welcome to Lukinivor. We value your trust and want you to shop with confidence. Please read our Return & Refund Policy carefully before making a purchase.
1. Return Eligibility
We accept returns under the following conditions:
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The item must be returned within 30 days of delivery.
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The item must be unused, undamaged, and in its original packaging.
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All original accessories, manuals, and parts must be included.
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Proof of purchase (order number or receipt) is required.
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items cannot be returned:
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Used or damaged items (not caused by shipping issues)
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Items missing original packaging or accessories
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Final sale or clearance items
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Digital products or downloadable software (if applicable)
3. Damaged or Defective Items
If you receive a damaged or defective product:
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Contact us within 7 days of delivery.
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Email us at dewanrayhanislam009@gmail.com
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Provide your order number and clear photos or videos of the issue.
We will arrange a replacement or full refund at no additional cost.
4. Refund Process
Once we receive and inspect your returned item:
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You will be notified via email about approval or rejection.
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Approved refunds will be processed within 5–10 business days.
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Refunds will be issued to your original payment method.
Please note: Your bank or card provider may take additional time to post the refund.
5. Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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Shipping fees are non-refundable unless the return is due to our error.
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We recommend using a trackable shipping service.
6. Order Cancellations
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Orders can be canceled within 12 hours of placing the order.
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Once the item has been shipped, cancellation is no longer possible.
To request a cancellation, email:
dewanrayhanislam009@gmail.com
7. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again.
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Contact your credit card company.
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Contact your bank.
If you still have not received it, please contact us at:
dewanrayhanislam009@gmail.com
8. Contact Us
For any questions regarding returns or refunds, please contact:
📧 dewanrayhanislam009@gmail.com
🌎 Serving customers across the United States
